Refund & Return Policy

Last updated: January 9, 2026

Thank you for shopping with onyxe. We want you to be fully satisfied with your purchase. This policy explains how returns, exchanges, and refunds are handled.

Returns & Exchanges

We accept returns and exchanges under the following conditions:

Eligibility

To be eligible for a return:

  • The item must be unused, unworn, unwashed, and in original condition

  • All tags, labels, and packaging must be intact

  • The return request must be made within 7 days of delivery

Non-Returnable Items

The following items are not eligible for return:

  • Innerwear, socks, or undergarments

  • Clearance or final-sale items

  • Personalized or customized items

  • Products showing signs of use, washing, damage, or missing tags

How to Request a Return

  • Your order number

  • Reason for return

  • Clear photos (if the item is damaged or incorrect)

Our support team will guide you through the next steps.

Refunds

Once we receive and inspect your return:

  • You will be notified of approval or rejection

  • If approved, your refund will be issued to your original payment method

  • Refund processing time: 5–10 business days (depending on your bank or payment provider)

If your return is rejected, the item will be sent back to you.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your card provider or payment service

  3. If still unresolved, email us at walletbest4@gmail.com

Damaged or Wrong Items

If you received a damaged, defective, or incorrect jacket, contact us within 48 hours of delivery with photos.
We will arrange a replacement or refund at no extra cost.

Return Shipping

  • Customers are responsible for return shipping costs

  • Return shipping is free only if the product is defective or incorrect

  • Shipping charges are non-refundable

Exchanges

Exchanges are subject to stock availability.
If the replacement item is not available, you may choose:

  • A full refund, or

  • Store credit

Contact Information

Tread Name: bluewear.shop

Name: Talmeez Ahamed Zameruddin Sayeed

Email:Bluewear1@outlook.com

Address: 39/c Falcon villa ,Room no 202,Chapel Road , Behind Dukes Resturant 

,Bandra West ,Mumbai ,Mumbai Maharashtra- 400050 

Mobile :9892851208